FAQ & Policies

Frequently Asked Questions

How do I reserve my event date?

Submit an inquiry to request a quote. Your date is not reserved until Twisted Koncoctionz & Co. confirms your booking and receives your 25% non-refundable deposit.

When is my final payment due?

The remaining 75% is due 14 calendar days before your event.

Does my package include a portable bar?

Yes! A standard portable bar setup is included with every bartending package. Specialty setups or additional bar stations may cost extra, with pricing approved in advance.

Do you provide alcohol?

No. Clients purchase and provide all alcoholic beverages. Other included supplies depend on the package you select.

Do you serve outdoor events?

Yes, provided there is a safe, level setup area, appropriate weather protection, and any required utilities. Clients should arrange a suitable backup plan for severe weather.

Is travel included?

Travel within 30 miles of our business base is included. Events beyond that distance receive a customized travel quote before booking.

When do I need to confirm my guest count?

Your final guest count is due 14 calendar days before the event. Later increases require approval and may involve additional charges.

Booking & Event Policies

Deposits & Payments

A 25% non-refundable booking deposit is required to secure your date. The remaining 75% is due 14 calendar days before the event. Dates are only confirmed once the deposit is received and booking confirmation is issued.

Cancellations & Refunds

If you cancel 14 calendar days or more before the event, the deposit remains non-refundable and additional payments are refundable. If you cancel less than 14 calendar days before the event, payments are non-refundable, subject to applicable law and the signed agreement.

Rescheduling

One complimentary date change is allowed when requested at least 14 calendar days before the original event, subject to our availability and written approval. Your existing deposit will transfer to the approved new date but remains non-refundable. Additional changes may require fees or a new deposit, disclosed in advance. Requests made inside 14 days are reviewed individually and are not guaranteed.

Guest Count

Final attendance must be confirmed 14 calendar days before the event. Guest-count increases after that date require approval and may incur additional staffing or supply charges. Service may be limited to the agreed capacity when additional guests cannot safely or reasonably be accommodated.

Alcohol & Responsible Service

Clients supply all alcohol and are responsible for ensuring the venue permits alcoholic beverage service and for securing required permissions. Alcohol is served only to guests aged 21 or older; valid identification may be requested. We may refuse or suspend service to underage, visibly intoxicated, or unsafe guests, or when safety requires it. All services are subject to applicable state and local laws and venue requirements.

Bar Setup & Equipment

A standard portable bar setup is included in each package. Clients must provide a safe, accessible, reasonably level location with sufficient working space. Specialty configurations, additional stations, or upgraded equipment may involve separately approved fees. Our equipment remains our property and will be removed after the event.

Outdoor Events & Weather

For outdoor events, clients must provide appropriate shelter from rain, direct sun, excessive heat, and other weather, along with a safe setup surface and necessary utilities. A weather backup location may be required. We may delay, suspend, or stop service when conditions are unsafe. Weather-related changes and refunds are handled under the signed agreement and applicable law.

Travel

Standard packages include travel within 30 miles of our business base. Additional travel fees for farther events are quoted individually and disclosed before confirmation. Out-of-state service is subject to applicable licensing and local requirements.